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Frequently Asked Questions

Work by our Main Replacement team will begin in late November 2023. For questions on this contact ryan.condello@nationalgrid.com or visit https://www.nationalgridus.com/Long-Island-NY-Home/Natural-Gas-Safety/natural-gas-main-replacement. The West Hempstead Improvement Project is scheduled to start in April 2024 and go through November 2024. An updated construction schedule will be posted online. Check back weekly for news and updates.

In the roadway area and the sidewalk of Taft Street, near the intersection of Eagle Avenue in West Hempstead NY.

The work involves the replacement of underground vaults and the installation of new equipment to support the transmission regulator station.

We are making investments to reinforce our local energy distribution system in your neighborhood to ensure our customers receive safe and reliable energy service in the event of an outage.

Yes. Our top priority is the safety of our customers, the general public, and our employees and contractors. The professional construction firms we work with also place safety as their top priority.

No. This work will be managed so that service interruption will not be an issue. 

The West Hempstead Improvement Project is set to start in April 2024 and will continue through November 2024. Our Main Replacement team will also be performing upgrades in the area starting in November 2023. Restoration of the area will occur in late November 2024/early December 2024.

*Construction schedule subject to change. 

Traffic will be impacted during construction along Taft Street. Our team is working with the town to ensure the safety of the streets on which our work will take place and mitigate traffic issues to the greatest extent feasible. Detour Signs will be posted on near streets and a traffic flagger will be on-site during construction hours if needed.

Our team will be working within the property line of 322 Eagle Avenue only. All other work will take place within established utility corridors.

While our contractors will make efforts to keep disturbance to a minimum, there will be noise associated with this project. Most of that noise will occur while excavation is underway as contractors use heavy equipment.

Please call our hotline (631-213-2009) or email us at Box.liprojects@nationalgrid.com to speak with the outreach team. We also have a dedicated project webpage—ngrid.com/westhempstead—featuring construction updates with information regarding work locations and timelines.