Service Line Inspections
We are committed to the safe, reliable delivery of natural gas to the customers and communities we serve.
National Grid is required by New York State to perform periodic leak surveys and corrosion inspections on all meters and piping – even those located indoors. These inspections are performed by RECONN, a licensed National Grid contractor, at no cost to our customers.
To ensure the ongoing reliability and safety of our systems, we conduct a service line inspection on your gas meter and associated piping every one to five years, depending on the location of your meter. The inspection takes approximately 15 minutes and will be conducted by our trusted vendor RECONN who will need to come into your home or building if the associated meter and piping is located indoors.
You will need to make an appointment for a Service Line Inspection. You can schedule an inspection appointment even if your account is in arrears.
Read our brochure for additional information about inspections on inside meters: New York State Service Line Inspection Program.
We are working with RECONN Utility Services for pipeline inspections. Schedule your appointment by calling RECONN at 1-888-802-2010.
Any contractor doing work for National Grid is required to carry ID. If someone requesting entry into your home or place of business does not show an ID card, don’t let that person in and call your local law enforcement.
Frequently Asked Questions
The inspector completing the Service Line inspection will visually inspect the piping that connects to your gas meter. They will also use a calibrated gas instrument to detect if there are any leaks.
We have contracted with RECONN Utility Services to perform the inspections. To set up your Service Line Inspection appointment, please call RECONN at 1-888-802-2010.
The inspection takes approximately 15 minutes.
If your meter or piping is located inside, the inspector will need access for the Service Line inspection.
If you rent your home or business, please contact your landlord or property manager. Call National Grid to update your account with property manager information.
Yes. We are required by New York State to inspect our outside gas lines as well as your gas meter and its piping, even when it is located inside.
No, the inspection is at no charge to you.
Our contractors will notify National Grid immediately if they identify any safety issues, and a National Grid crew will be dispatched to the address. Our contractors will also report any other deficiencies found to National Grid, and National Grid will follow up with the customer.
If we are unable to complete the Service Line inspection, your account will be charged a $100 non-refundable penalty, and your gas service may be subject to disconnection for safety reasons.
If you are a tenant who does not have access to the meter, you must provide the contact information of the person who does have access, such as the property owner or building manager/super. After the inspection has been completed, the fee will be refunded to you. All inspections must be completed to continue service.