Skip to main content Skip to main navigation
Choose a Region
Our Company Contact Us

Welcome to our Upstate NY Home site.

We're not sure if this is right. If you confirm where you use our services most, we can tailor our site to your needs.
Note: If you've told us more than once your browser could be blocking cookies. Click to learn more about cookies

Pay Your Bill
You have reached the end of the nav drawer.

Select Your Region

Where can we help you today?

Pipeline Safety

We are committed to the safe, reliable delivery of natural gas to the customers and communities we serve.

Safety Management System brochure

In 2017, we adopted the safety standards set by the American Petroleum Institute (API RP 1173) to help us understand, manage and continuously improve our safety efforts.

Learn more about the structure and benefits in our Safety Management System brochure.

Our gas operations are guided by an Integrity Management Program (IMP), which has been developed in accordance with rules established by the U.S. Department of Transportation (DOT) and local state regulatory agencies. The primary goal is to continuously improve the safety of our natural gas systems.

 

Service Line Inspections

Inspections of your inside and outside gas meter and associated piping.

Service Line Inspections
Leak Survey Inspections

Inspections of the outside gas meters and associated piping located on and adjacent to your property.

Leak Survey Inspections
Excess Flow Valve (EFV) Installation

A safety device that slows the flow of natural gas in the event of a service line break.

EFV Installation
Avoid Scams

Any contractor doing work for National Grid is required to carry ID. If someone requesting entry into your home or place of business does not show an ID card, don’t let that person in and call your local law enforcement.