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Where can we help you today?

Speak with a Consumer Advocate

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When life gets hard, we’re here for you.

We understand that managing your energy bill isn’t always easy, especially now. Our Customer Advocates are here to help. Call 1-800-322-3223 (electric) 1-800-233-5325 (gas) or email ConsumerAdvocatesNE@nationalgrid.com to connect with your local advocate. We specialize in assisting income-eligible and vulnerable customers struggling with their home energy bills by aligning them with available programs and services offered by National Grid and local agency partners.

Call 1-800-322-3223 (electric) 1-800-233-5325 (gas) or email ConsumerAdvocatesNE@nationalgrid.com to connect with your local Consumer Advocate. When emailing us, please provide your name, address, and account number.