Massachusetts Gas Phone Numbers
A complete list of National Grid phone numbers for customers in Massachusetts.
| Purpose | Phone Number(s) |
|---|---|
Purpose Gas Emergencies |
Phone Number(s) 1-800-233-5325 or 91124-Hour Assistance |
Purpose Report an Outage |
Phone Number(s) 1-800-465-1212 24-Hour Assistance |
Purpose Customer Service(English & Español) |
Phone Number(s) 1-800-233-5325Monday - Friday, 7:00am - 7:00pm For the fastest service, please call from the primary phone number on file in your account settings. Also, have your account number on hand before calling, especially if you have more than one service address. Keep in mind that while our phone system will ask you to answer questions verbally, you may also enter in account numbers, credit card numbers, and other digits using your phone key pad. Hearing/speech impaired customers may call 711 and provide the support number above. |
Purpose Credit and Collections |
Phone Number(s) 1-800-233-5325Monday - Friday, 7:00am - 9:00pm Saturday, 7:00am - 5:00pm |
Purpose Credit/Debit Card Payments via Speedpay (ACI Worldwide)Fees Apply |
Phone Number(s) 1-888-849-4310 |
Purpose Specialized Commercial Group |
Phone Number(s) 1-800-322-3223 |
Purpose ClaimsTo report damage to a customer’s property. |
Phone Number(s) 315-428-6536Claims form |
Purpose New Service, Gas pipe Installations & Natural Gas ConversionsFor customers requesting a new gas pipe installation outside their home, business, multi-dwelling and Natural gas conversions. |
Phone Number(s) 1-877-696-4743Monday - Friday, 8:00am - 5:00pm |
Purpose Dig SafeNote: This is not a National Grid phone number. |
Phone Number(s) 1-888-DIG-SAFE (1-888-344-7233) |