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Paving & Landscaping Details

Permanent Restoration & Repairs Process

After gas work has been completed, our restoration team will work to repair any damages.

During this process, a restoration inspector will typically be on-site within a week of gas main replacement work being completed to review and document the damage and schedule the repairs. A restoration contractor will then complete the necessary repairs to your property, usually within one month of receiving the order.

All restoration work is weather dependent. In the winter months, hot asphalt plants close, which prevents us from completing final restoration. As a result, restoration to excavations from the late fall and winter will take place in early spring.

For large scale gas projects that affect more than one home, restoration typically takes place 4 weeks after the entire project is complete.

This would include repairs to:

  • Roadways
  • Sidewalks
  • Curbing
  • Lawns
  • Shrubs and landscaping
 

Please note that during this time, specialized crews are used for different types of work. Our crews will then restore the roads with permanent paving in accordance with town ordinance and paving requirements. Work on roadways, sidewalks, and landscaping are often handled on separate days by separate crews. 

Claims

Our crews and contractors will repair any damage to the lawn, sidewalk, and driveway on your property. If damage occurs to the complex or specialty items listed below, please contact our claims department.

  • Heated/Radiant Sidewalks
  • Slate Sidewalks
  • Retaining Walls
  • Sprinkler Heads
  • Specialized Landscaping
  • Vinyl Siding
  • Fencing

 

Our Claims Department responds to all claims against National Grid and its companies for property damage, bodily injury, or business loss caused by the Company, its employees, or contractors.
If you would like to submit a claim for property damage, please fill out our online claim form. The Claims Department can also be reached by emailing ClaimsDept@nationalgrid.com or by calling 1-315-428-6536.

Restoration Process: FAQs

If there are any damages made on your property, our crews or contractors will record and submit any repairs needed after their work is completed. There is no action needed from your end.  If you have any questions about the status of the repair, please use the Paving and Landscaping Inquiry form.

Underground gas and electric work completed near the road, driveway or sidewalk may be left with jagged edges and temporarily patched with a cold patch (which is a loose asphalt product) to ensure that the area is made safe until permanent repairs can be made.

During final restoration, these temporary materials will be dug up, removed and replaced with permanent asphalt or concrete to match the material that existed before we made the excavation.

While our restoration teams will take every measure to restore your landscaping to its previous state, we are unable to provide watering due to the number of locations and the frequency of watering needed for growth - you will be responsible for watering.

Without the presence of moisture, seed will lay dormant and not grow. Water will begin the germination process of the seed, so regular watering over the first 21 days is crucial to ensuring growth.

After 21-30 days, fertilizer or weed control can be used, and the area can be mowed on a regular basis. Dampen the soil without forming puddles. Too much watering can wash away seed or pool it in one area. Once the seed germinates and grass comes in, continued watering is necessary until the area is full and has been mowed 3 times.

Safety is our top priority. Along with our skilled contractors, we will take every measure possible to ensure the safety of the public and our crews while we complete the work. Crews will use work area protection, including traffic cones, utility work signs, and barriers to ensure the work is done safely.

We respond to gas emergencies 24 hours a day. If you smell gas, act fast and call 911 or our gas emergency line at 1-800-892-2345.

Timelines are dependent on our contractor’s workplans and weather. Repairs are typically completed within a month of the gas work being completed. For work done in the late fall and winter, repairs will typically be completed in early spring. If you would like to check on the status of the work at your location, please submit a Paving and Landscaping Inquiry and we can follow up with you.

National Grid’s contractors will make repairs to grass, landscaping, pavement, driveways, curbing and sidewalks. We do not handle any of the items listed below, so any concerns regarding these will go to the Claims Department.

  • Heated/Radiant Sidewalks 
  • Slate Sidewalks 
  • Retaining Walls  
  • Sprinkler Heads 
  • Specialized Landscaping  
  • Vinyl Siding 
  • Fencing 
  • Damage to Foundations, Septic Systems, Culverts, and Drainage Facilities 

Please utilize the Paving and Landscaping Inquiry to submit questions you may have.

Lightswitch Panel

Questions or Concerns

If you have other restoration-related questions or concerns, please submit an inquiry through the form below.

▶ Paving and Landscaping Inquiry