Report a Gas Emergency

If you smell gas anywhere, including in your home, go outside and call 1-800-892-2345 or 911 immediately.

Do not assume that someone else has already reported the emergency. Help us keep your community safe! We consider any of the below a gas emergency:

• You smell gas or suspect a gas leak.
• There is an abnormally high or low flame or no gas in all your gas appliances.
• Gas to an appliance or heating unit cannot be shut off.
• There is a continuous flow of water leaking from your gas heating unit or water heater.
• Gas pipes are making unusual noises like roaring, hissing or whistling.
• You notice dead vegetation that does not have a cause to be there.
• You see a white cloud, mist, fog or bubbles in standing water.
• There is an odor other than natural gas that is irritating to your eyes, nose and/or throat or someone is exhibiting symptoms of carbon monoxide exposure such as headache, nausea, lethargy, disorientation and combativeness.

As every report of a gas leak is a potentially hazardous situation, we recommend you evacuate the premises along with any family members and pets and wait for our technician to arrive.

DO NOT under any circumstances:

• Touch any electrical or light switches, doorbells, phones or anything that could cause a spark such as any appliances or thermostats.
• Turn any electrical equipment on or off.
• Pull plugs from outlets.
• Smoke or light matches.