ConnectedSolutions
Connect to a more comfortable future and earn $25 using less energy on high-demand days.
During the coldest days of winter, demand for energy goes up—especially when homes and small businesses are heating with gas. To help you control energy use, reduce carbon emissions and manage costs during these peak times, we’re offering a special incentive through our ConnectedSolutions program. If your smart thermostat is connected to a central gas heating system, this program is for you!
Sign Up for ConnectedSolutions Gas
Earn $25 at enrollment plus $25 at the end of each gas season after the second year.
Gas season runs November 1 to March 31.
Here’s how it works:
Enroll your qualifying smart thermostat* in ConnectedSolutions and get $25.
During peak demand days, your thermostat may precondition your space to prepare it for a peak demand event and slightly reduce natural gas use for heating in winter while ensuring your comfort and safety.
As a thank you for helping curb demand and greenhouse gas emissions, we’ll give you $25 in rewards at the end of each season you continue to participate in the program, after the second year.
When you add up the little efforts and all the energy saved from you and neighbors like you, it makes a big difference in your community—and the world.
Qualifying Thermostats
ConnectedSolutions is enabled by smart thermostats connected to a central heating system. If you don’t have one yet, there are many options for purchasing a participating smart thermostat like your local hardware stores, or online retailers.
Check out this list of qualifying thermostats by program to see if yours qualifies:
- Ecobee**
- Emerson Sensi
- Honeywell Home (including Lyric)
- Lux
- Google Nest
Why Demand Response?
During the coldest days of winter homes use more natural gas than usual, putting stress on the system network. Our ConnectedSolutions gas program offer incentives for automatically reducing your homes energy use these times of peak demand.
Your thermostat may precondition your home, and then automatically adjust the temperature by a couple of degrees during an event. Most events last about three to four hours.
There are typically up to five gas-related events in the winter.
You are always in control. If an event is inconvenient for you, simply opt out of that event.
Frequently Asked Questions
A natural gas central heating system is a furnace or boiler that heats the entire home through a network of ducts or radiators, and typically controlled by a thermostat.
No. Winter rewards are specifically designed to conserve natural gas during the coldest days of the year.
Unfortunately, you are not eligible for ConnectedSolutions if you don't have a central system. Explore our website for other ways you can save energy.
Not only you can earn rewards but a smart thermostat can also save up to $180 on your energy costs, year after year. Find qualifying thermostats here:
- Winter Rewards
- Your local hardware store
- Online retailers, like Amazon
If you would like to unenroll, please email nationalgridnygas@energyhub.com with your name, address, and thermostat type and we will help you to unenroll.
You can opt-out of an event at any time by adjusting your temperature directly on your thermostat, or using the phone app connected to your thermostat.
You will receive your enrollment incentive as a virtual prepaid card within 4 to 6 weeks of being accepted into the program.
You will receive your annual performance incentive as a prepaid virtual card via email from 'ConnectedSolutions'* at the end of the program's season, after your second full season of enrollment. You will receive your performance incentive by 06/30.**
If you do not activate your virtual card within 2 weeks of receiving the email, a physical prepaid card will be mailed to the name and address enrolled in the program.
*The email address will be from our program administrator, EnergyHub.
**Same conditions apply for participants with Honeywell thermostats who have opted-in to the Full Day Bonus Event incentive.
*To qualify, you must have a participating, wi-fi enabled smart thermostat that is connected to a central heating and/or cooling system
**Customers with ecobee thermostats can only enroll in gas or electric programs, not both, due to the limitations of the device configuration. If you are currently enrolled in your electric company’s summer demand response program your ecobee will not support your enrollment in our gas program.