Contact Us
Emergency Contacts
24 hours a day, every day
Outages: Report online or call 1-800-465-1212
Gas emergencies: Call 1-800-233-5325 or 911
FAQs
Need help switching between your electric and gas accounts? Looking for a rebate? Find the answers to common questions here.
Chat with Us
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Get instant support with our Digital Assistant 24/7. Live Chat is available Monday-Friday, 12:00pm-5:00pm.
Visit or Mail Us
Search for a nearby payment or customer service center or send your payment by mail:
National Grid P.O. Box 371396 Pittsburgh, PA 15250-7396
Call Us
Monday-Friday, 7:00am-7:00pm
1-800-322-3223
Service in English & Español. Hearing/speech impaired customers may call 711.
