Frequently Asked Questions

Massachusetts customers no longer need two separate logins for their gas and electric service accounts. You can now manage both types of accounts under one login profile. Simply login here and click Link New Account to add all the service accounts you like to access and manage in the same login profile.

Learn more about our new My Account website.

Reset your password here.  You will be asked to enter your username or sign-in email address and verify via a temporary code sent to your email address.

Reset your sign-in ID here.  You will be asked to provide your e-mail address that you have on your Web Profile and you will receive an email with your sign-in ID.

For gas leak and gas emergencies, call 1-800-233-5325 or 911 immediately.

For power outages, please report outages online or call 1-800-465-1212.

Emergency support is available 24 hours a day, every day.

If you would like to report a problem with a street light please call our Customer Service Contact Center at:

1-800-322-3223 Monday - Friday, 7:00 am - 7:00 pm

If this pertains to a decorative street light, please review Decorative Street Lights to make sure the light is one we service and visit our Streetlight Repair online form to submit your request.

There are a number of variables that can cause your energy bill to fluctuate each month.  Changes in the season can have an impact on the amount of electricity and gas you use. Another factor could be the operation of your equipment. You can find more information about why my bill may vary and how to gain more control over usage on our site.

To view more about saving energy, visit our website for ways to save. 
We also recommend enrolling in a Budget Plan for a more balanced monthly bill.

Please visit the Services & Rebates page for a list of energy saving services and rebates available.  You may filter the list by selecting the criteria applicable to you on the left hand side.

You may also browse through the different energy saving programs that we offer.