Skip to main content
Skip to main navigation
Choose a Region
Choose a Region
Choose
a Region
Gas
Emergencies
Power
Outages
Our Company
Contact Us
Enter search term
Search button
Search
for
Click to close nav drawer
Click to expand the menu for
Your Account
Account Overview
View Bills
Pay Bill
Track Usage
Account Settings
Moving?
Start/Stop Service
Leave on for Landlord
Click to expand the menu for
Billing & Payments
Ways to Pay
Pay by Bank Account
Pay by Credit Card (Western Union, fees apply)
Enroll in Automated Payments
Pay in Person
About Your Bill
Help Reading Your Bill
Manage Bill Variations
Bill Inserts
Bill Delivery Options
Paperless Billing
Vision or Hearing Impaired?
Third Party Notifications
Help Making Payments
More Time to Pay
Meters and Rates
Click to expand the menu for
Save Energy & Money
Programs & Rebates
Browse All Rebates
Convert to Natural Gas
Service Expansion
Required Forms
More Efficiency Solutions
Energy Saving Tips
EPA Portfolio Manager
Click to expand the menu for
Safety & Outages
Outage Central
Report/Check an Outage
Outage Alerts
Outage Map
Stay Connected
Storm Safety
Our Restoration Process
Life Sustaining Equipment
Electric Safety
Downed Power Line Safety
Trees and Your Service
Natural Gas Safety
Report a Gas Emergency
Carbon Monoxide
Odor Fade
Pipes on Your Property
Equipment & Appliance Safety
Pipeline Safety
Pipes on Your Property
Our Pipeline Efforts
Pay Your Bill
Sign In / Register
Menu
Click to expand the nav drawer menu
Sign In / Register
Click to expand the menu for
Your Account
Back
Your Account
Click to expand the menu for
Account Overview
Back
Account Overview
View Bills
Pay Bill
Track Usage
Account Settings
Click to expand the menu for
Moving?
Back
Moving?
Start/Stop Service
Leave on for Landlord
Click to expand the menu for
Billing & Payments
Back
Billing & Payments
Click to expand the menu for
Ways to Pay
Back
Ways to Pay
Pay by Bank Account
Pay by Credit Card (Western Union, fees apply)
Enroll in Automated Payments
Pay in Person
Click to expand the menu for
About Your Bill
Back
About Your Bill
Help Reading Your Bill
Manage Bill Variations
Bill Inserts
Click to expand the menu for
Bill Delivery Options
Back
Bill Delivery Options
Paperless Billing
Vision or Hearing Impaired?
Third Party Notifications
Click to expand the menu for
Help Making Payments
Back
Help Making Payments
More Time to Pay
Click to expand the menu for
Meters and Rates
Back
Meters and Rates
Click to expand the menu for
Save Energy & Money
Back
Save Energy & Money
Click to expand the menu for
Programs & Rebates
Back
Programs & Rebates
Browse All Rebates
Click to expand the menu for
Convert to Natural Gas
Back
Convert to Natural Gas
Service Expansion
Required Forms
Click to expand the menu for
More Efficiency Solutions
Back
More Efficiency Solutions
Energy Saving Tips
EPA Portfolio Manager
Click to expand the menu for
Safety & Outages
Back
Safety & Outages
Click to expand the menu for
Outage Central
Back
Outage Central
Report/Check an Outage
Outage Alerts
Outage Map
Stay Connected
Storm Safety
Our Restoration Process
Life Sustaining Equipment
Click to expand the menu for
Electric Safety
Back
Electric Safety
Downed Power Line Safety
Trees and Your Service
Click to expand the menu for
Natural Gas Safety
Back
Natural Gas Safety
Report a Gas Emergency
Carbon Monoxide
Odor Fade
Pipes on Your Property
Equipment & Appliance Safety
Pipeline Safety
Pipes on Your Property
Our Pipeline Efforts
Our Company
Contact Us
Pay Your Bill
You have reached the end of the nav drawer.
Select Your Region
Where can we help you today?
Massachusetts
New York
Home
Business Partners
Licensed Master Plumber Resources
New York City
Non-Emergency AOC Form
Non-Emergency AOC Form
Click to expand the sub navigation. The current page is
Non-Emergency AOC Form
New York City
Follow Up Work Requests Form
Non-Emergency AOC Form
Additional Information
Relevant resources
Resources for
Local Law 152
Bluebook: Specifications and Requirements for Gas Installations
(pdf)
Non-Fossil Alternatives Acknowledgment Form
(pdf)
*
indicates required fields
Premise Information
Name
Address
Address 2
City
State
Zip Code
Contact name for future access
Contact Telephone for future access (by National Grid)
Please enter a valid value in the format of 999-999-9999.
Email Address
Confirmation will be sent to this email address.
Trouble Type
Poe wall penetration not sealed
Service > 6 feet elevation and no permanent access (ladder or chain access required for accessiability)
Incorrectly Piped (Does not meet Utility requirements in Con Ed Yellow Book or National Grid Blue Book)
Level 3 Corrosion / National Grid 12-month coating maintenance required
Gas meter / regulator in unapproved location (boiler room; hallways above lowest level) Except meters in apartments.
Broken gas meter bar (unless an immediate safety risk)
No gas meter bar (unless an immediate safety risk)
Broken or damaged POE / Meter Valves (unless associated with diversion or theft of service or immediate safety risk)
Inaccessible meter/ regulator set, shut off valve
No meter shut off valve
Gas meters installed in wet or humid location
Gas meters installed in location subject to corrosive chemicals
Gas meter / regulator installed in location subject to falling debris
Gas meter / regulator not supported as per utility specifications(unless an immediate safety risk)
Meter / regulator installation does not meet utility specifications ( clearance to floors /walls/ceilings )
Flange gaskets must be suitable for gas ( no rubber gaskets)
Incorrect clearances to hazards
Compression couplings installed contrary to utility specifications (multiple couplings found, but not on high side)
Vent terminus - missing vent cap/screen
Regulator not vented as per utility specifications/incorrect vent terminus (proxmity to opening/ignition sources, piping configuration not to specification)
Buried vent line ( vent line installed thru ground )
Additional valves (locked) or future tee connections
Non compliant fittings or piping ( bushings; multiple dresser couplings)
Pipe supports not per utility specifications(unless an immediate safety risk)
Gas piping used to support other loads ( pipes; laundry, hanging storage. unless an immeediate safety risk))
Insufficient cover for buried piping (based on observed POE proxmity)
Inadequate protection from vehicles or other hazards
Other
Other (please specify)
