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Where can we help you today?

1 Important Alert(s)

Storm Alert

11:00 p.m. Update: As the winter storm continues to impact Upstate New York, National Grid has more than 3,300 personnel responding to power outages caused by downed limbs, trees and poles. Our crews have restored service to more than 70,800 of the 112,300-plus customers affected by the storm and will continue to work around the clock. Forecasts call for powerful winds, freezing temperatures and lake effect snow across Upstate New York. Prepare for power interruptions by charging your mobile devices. Also, never touch downed power lines; always assume they are carrying live electricity.

Contact Us

Emergencies and Incidents

Gas Emergencies

24 hours a day, every day

Gas emergencies:
Call 1-800-892-2345 or 911

Electricity Outages

24 hours a day, every day

Outages:
Report online or call 1-800-867-5222

Report Outage
Energy Theft

If you have information related to electricity or gas theft.

Report Energy Theft
Streetlight Outage

Report a streetlight that requires repairs.

Report Streetlight Outage

Billing

Understand My Bill

View our Bill Help section to see explanations of the terms, charges and different sections of our bills.

Help Reading Your Bill
Visit or Mail Us

Search for a nearby payment or customer service center or send your payment by mail:
National Grid P.O.Box 371376 Pittsburgh, PA 15250-7376

Payment Locations

General Inquiries

Call Us

Monday-Friday, 7:00am-7:00pm
1-800-642-4272

Service in English & Español.
Hearing/speech impaired customers may call 711.

Phone Numbers
FAQs

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Inquires related to technical portal issue, general information, or specific project/system.

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