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Welcome to our Upstate NY Home site.

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Where can we help you today?

1 Important Alert(s)

Storm Alert

11:00 p.m. Update: National Grid is increasing staffing and extending evening and overnight work shifts in preparation of a low pressure system that will bring the potential of damaging wind gusts, followed by lake effect snow, beginning Thursday evening and continuing into Friday. In addition to internal crews, we have secured external resources to support any necessary power restoration efforts. Be sure to charge your mobile devices so that you can remain connected in the event of an outage, and use extreme caution near downed power lines and wires; always assume that they are carrying live electricity. 

Billing & Payments

We offer a variety of options to make sense of your bills.

Ways to Pay

Pay your bill however and whenever you like. 

Ways to Pay
About Your Bill

Learn more about your bill, the factors that make up your charges, and get help with our common bill FAQs.

About Your Bill
Bill Delivery Options

We offer a number of bill formats, including paperless, braille, and TTY.

Bill Delivery Options
Help Making Payments

Caught off-guard by a high bill? Experiencing long-term financial difficulties? We may be able to help.

Help Making Payments
Meters and Rates

Learn more about our meters and rates, including how to read your meter and how we can read your meter automatically. 

Meters and Rates