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Gas Connect - Frequently Asked Questions

We’ve started processing natural gas applications in Brooklyn, Queens and Long Island

At National Grid, our first and most important commitment is to provide our customers with safe and reliable natural gas. We are pleased to report that we secured new natural gas supplies for this winter and our crews will be working hard to connect new customers to our natural gas system.

As we connect customers, we will give special consideration to critical facilities, water treatment plants and fire departments, and customers without winter heating. While our crews will be resourced to meet demand and to get the most people connected as quickly as we can, it may take several months before our work is complete.

Below are frequently asked questions to guide you in your next steps.

Beginning November 25, 2019 we will be contacting you via email, phone or U.S. mail to confirm that you still require service. A connections representative will work with you to ensure your application is ready to move forward.  Please note that while applications may be complete, additional steps may be required prior to connection, such as obtaining necessary permits and documents. In some cases, we will need to conduct an engineering review of the gas appliances at the property to ensure the supply requirements can be met (this review will take up to 5 days to complete).

That will depend on a number of factors, such as your facility size, readiness to take service and any permit requirements. Your connections representative will work with you to best accommodate your needs and assist with the process, requirements, and timing of your request. We will give special consideration to connecting critical facilities, water treatment plants and fire departments, and customers without winter heating. While our crews will be resourced to meet demand and to get the most people connected as quickly as we can, it may take several months before your service is ready.

The Financial Assistance Program is designed to provide monetary assistance to residential and small business customers and applicants who experienced a financial hardship as a result of being denied in getting their natural gas service started after completing an application between May 15, 2019 and October 11, 2019. The program will expire on March 31, 2021 or until the funds are exhausted. For more detailed information go to ngrid.com/gasconnect-assist.

A complete application is defined as either a) a verbal application for residential service where the applicant provided name, address and, if applicable, prior account number, and National Grid has completed the proof of identity process; or b) for commercial or residential applicants where a written application is required, a completed, written application has been accepted by National Grid for service.

Our current Customer Assistance Program applies to completed applications for service that were denied between May 15, 2019 and October 11, 2019. Customers who applied for and were denied service during this period are welcome to file claims under the Customer Assistance Program. (This is a clarification/correction of our earlier Q&A on this topic, which could have been interpreted to require applications for a claim under the Customer Assistance Program be submitted by October 11, 2019, which is not the case – eligible customers and applicants are free to file claims under the Customer Assistance Program through March 31, 2021 or until the funds are exhausted.)

To help all our customers reduce energy usage we offer many low/no-cost conservation tips as well as specific Energy Efficiency Programs. We also have bill payment programs to help customers better manage energy costs. 

Yes. We are accepting applications to restart service. Our customer service representatives will guide you through the steps necessary to reactive your service.

  • For Brooklyn and Queens, call Customer Service at 1-718-643-4050.
  • For Suffolk and Nassau counties, call Customer Service at 1-800-930-5003.

Call 1-877-MY-NGRID (1-877-696-4743) and select the gas availability option.  

You may also submit an application for service using the following links.

The fastest way to start service is to submit an application via email using the appropriate link below. You may also call 1-877-MY-NGRID (1-877-696-4743) and select the gas availability option .

You will need to complete and submit an application, which may be found here:

Residential

Commercial

Yes. Please call us to reactive the account, and our representatives will be more than happy to assist.

Background

We’re able to lift the moratorium and resume connecting customer because, after months of hard work, we’ve identified several new, innovative and unprecedented short-term supply solutions. We will invest $8 million in significantly enhanced demand response initiatives and energy efficiency programs that reduce demand for natural gas at peak times. We will also increase our reliance on portable, compressed natural gas. We can provide these short-term solutions because we have greater certainty from the state of New York that a long-term supply solution is forthcoming.

No. We do not anticipate that your National Grid bill will increase as a result of our agreement or new programs. These programs and investments will be funded by shareholders. 

We still require a long-term solution to the current gas supply constraint. We will present available options including the NESE pipeline project to the public for input. National Grid and other experts agree that the Company faces long-term supply constraints in its ability to obtain enough quantities of natural gas to continue to serve the growing needs of its customers in Brooklyn, Queens, and Long Island, and that these supply constraints must be resolved to enable further economic growth in the region. 

While the unprecedented measures we have identified will provide an ability to connect applicants and customers in the short-term, National Grid still requires additional, long-term and firm supplies of natural gas.