Skip to main content Skip to main navigation
Choose a Region
Our Company Contact Us
Pay Your Bill
You have reached the end of the nav drawer.

Select Your Region

Where can we help you today?

Life can be hard, but finding assistance shouldn’t be.

National Grid is here to help with a series of Customer Assistance Events to provide customers with options to manage their energy bills and ways to save money. Meet with assistance program experts and connect with the resources your family needs, all under one roof, all in one day.

Our advocates will be on-site to help you explore options and determine your eligibility for assistance including the following:

  • Energy Affordability Program (EAP)
  • Payment Plans
  • Budget Plan
  • Special Protections

If you receive HEAP, Lifeline Telephone Service Program, SNAP, Medicaid, Veterans Disability or Survivors Pension, Supplemental Security Income (SSI), Federal Public Housing Assistance, Child Health Plus, Utility Guarantee/Direct Vendor Programs, Temporary Assistance for Needy Families (TANF), Safety Net Assistance, or for those living on Tribal Lands – Bureau of Indian Affairs General Assistance, Head Start, Tribal TANF, Food Distribution Program on Indian Reservations please make sure to bring a current year/season’s award letter to enroll in our bill discount for your gas and electric accounts (if you aren’t already enrolled). 

Recurring Events

First Monday of the Month

9:00 am - 1:00 pm
National Grid Walk-In Office
1650 Islip Avenue, Brentwood, NY 11717

Every Tuesday

10:00 am - 2:00 pm
PEACE Eastside Family Resource Center
202 South Beech St., Syracuse, NY 13210

Every Wednesday

1:00 pm - 2:30 pm
Samaritan Center
215 N. State St., Syracuse, NY 13203

Upcoming Events:

Here to Help: Customer Savings Webinar – Learn about available assistance programs and ways to save on your energy bill with this free webinar. Our Consumer Advocates will review options to help you manage your bill, save energy and access assistance if you need it. Topics that will be covered include heating funds, discount rates, and energy efficiency programs.