Life can be hard, but finding assistance shouldn’t be.
NEW! Customer Assistance Webinar – Learn about available assistance programs and ways to save on your energy bill with this free webinar. Our Consumer Advocates will review options to help you manage your bill, save energy, and access assistance if needed.
Topics covered include the Energy Affordability Program, heating funds, payment and billing plans, and energy efficiency programs.
Tuesday, April 15, 2025
- 11:00am presented in Spanish - register here
- 2:00pm presented in English - register here
National Grid is here to help with a series of Customer Assistance Events to provide customers with options to manage their energy bills and ways to save money. Meet with assistance program experts and connect with the resources your family needs, all under one roof, all in one day.
Our advocates will be on-site to help you explore options and determine your eligibility for assistance including the following:
- Energy Affordability Program (EAP)
- Payment Plans
- Budget Plan
- Special Protections
If you receive HEAP, Lifeline Telephone Service Program, SNAP, Medicaid, Veterans Disability or Survivors Pension, Supplemental Security Income (SSI), Federal Public Housing Assistance, Child Health Plus, Utility Guarantee/Direct Vendor Programs, Temporary Assistance for Needy Families (TANF), Safety Net Assistance, or for those living on Tribal Lands – Bureau of Indian Affairs General Assistance, Head Start, Tribal TANF, Food Distribution Program on Indian Reservations please make sure to bring a current year/season’s award letter to enroll in our bill discount for your gas and electric accounts (if you aren’t already enrolled).
Recurring Events
First Monday of the Month
9:00 am - 1:00 pm
National Grid Walk-In Office
1650 Islip Avenue, Brentwood, NY 11717
Every Tuesday
10:00 am - 2:00 pm
PEACE Eastside Family Resource Center
202 South Beech St., Syracuse, NY 13210
Every Wednesday
1:00 pm - 2:30 pm
Samaritan Center
215 N. State St., Syracuse, NY 13203
Every Thursday
10:00 am-2:00 pm
Wyandanch Community Resource Center
1609 Straight Path, Wyandanch, NY 11798
Upcoming Events:
- Thursday, April 10 - 10:00 am - 2:00 pm, Community Action of Orleans and Genesee Inc., 5073 Clinton Street Rd., Batavia, NY 14020
- Tuesday, April 15 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St, Camden, NY 13316
- Friday, April 18 - 10:00 am - 2:00 pm, National Grid Customer Office - 1535 Pitkin Ave., Brooklyn, NY 11212
- Thursday, April 24 - 4:00 pm - 7:00 pm, Randall Middle School Gymnasium, 31 Randall St., Cortland, NY 13045
- Friday, April 25 - 10:00 am - 2:00 pm, National Grid Customer Office - 2031 Forest Ave., Staten Island, NY 10303
- Friday, April 25 - 10:00 am - 2:00 pm, National Grid Jamaica Office - 89-67 162nd St., Jamaica, NY 11432
- Wednesday, May 14 - 10:00am - 2:00pm, Aldersgate Conference Center, 7955 Brantingham Rd., Greig, NY 13345
- Tuesday, May 20 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St, Camden, NY 13316
- Tuesday, June 17 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St, Camden, NY 13316
- Tuesday, July 15 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St, Camden, NY 13316
- Tuesday, August 19 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St, Camden, NY 13316
- Tuesday, September 16 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St, Camden, NY 13316
- Tuesday, October 21 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St, Camden, NY 13316
- Tuesday, November 18 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St, Camden, NY 13316
- Tuesday, December 16 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St, Camden, NY 13316