Life can be hard, but finding assistance shouldn’t be.

Customer Assistance Events - National Grid is here to help with a series of Customer Assistance Events to provide customers with options to manage their energy bills and ways to save money. Meet with assistance program experts and connect with the resources your family needs, all under one roof, all in one day.

Events will be held on: 

• Tuesday, January 21 - 3:30pm-5:30pm, McDevitt Middle School, 75 Church St., Waltham, MA  02452
• Wednesday, January 22 - 10:00am-2:00pm, Winthrop Council on Aging, 35 Harvard St., Winthrop, MA 02152*
• Monday, January 27 - 10:00am-2:00pm, EB Newton School and Cultural Center, Lyceum Rm (2nd Fl), 45 Pauline St., Winthrop, MA 02152
• Wednesday, January 29 - 4:00pm-7:00pm, Methuen Senior Activity Center, 77 Lowell St., Methuen, MA 01844*
• Tuesday, February 4 - 10:00am-2:00pm, Citizen Center, 10 Welcome St., Haverhill, MA 01830
• Tuesday, February 4 - 3:30pm-5:30pm, McDevitt Middle School, 75 Church St., Waltham, MA  02452
• Thursday, February 6 - 3:00pm-6:00pm, Millbury Senior Center, 1 River St., Millbury, MA 01527*
• Thursday, February 13 - 4:00pm-7:00pm, Everett City Hall, 484 Broadway, Everett, MA 02149
• Wednesday, February 26 - 3:00pm-7:00pm, Spencer Town Hall - the Great Room, 157 Main St., Spencer, MA 01566*Monday,
• Thursday, February 27 - 10:00am-1:00pm, Saugus Senior Center, 446 Central St., Saugus, MA 01906
• Thursday, March 13 - 3:00pm-7:00pm, Joshua Hyde Public Library, 306 Main St., Sturbridge, MA 01566*

*partner agencies in attendance
 

Our advocates will be on-site to help you explore options and determine your eligibility for assistance including the following:

• Discount rate
• Payment Plans
• Budget Plan
• Arrears Management Program (AMP)
  
  

If you receive SNAP, MassHealth, SSI, or WIC please make sure to bring your benefit card or letter to enroll in our discount rate for your gas and electric accounts (if you aren’t already enrolled). You may qualify for our forgiveness program.

Along with the advocates, you may be able to talk with representatives from the following services:

• Local Community Action Program (CAP) Agency for LIHEAP/Fuel Assistance services
• Local CAP Agency for Low-Income Energy Efficiency Services
• CleaResult for moderate/market rate income Mass Save
  
  

Other assistance agencies in attendance to share helpful information with you may include the local Residential Assistance to Families in Transition (RAFT) agency, Good Neighbor Energy Fund, local Supplemental Nutrition Assistance Program (SNAP) agency, and local Women, Infants & Children (WIC) Program.