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Where can we help you today?

1 Important Alert(s)

Storm Alert

3:00 p.m. Update: We are increasing staffing, extending evening and overnight work shifts in preparation for the forecasted cold front that may bring damaging gusty winds and thunderstorms across Upstate New York beginning Wednesday. In addition to internal crews, we have secured external resources to support any necessary power restoration efforts. Be sure to charge your mobile devices so that you can remain connected in the event of an outage, and use extreme caution near downed power lines and wires; always assume that they are carrying live electricity. 

Outage Central

We are here to help you weather any storm. We work before, during, and after a storm to maintain service and ensure your safety. Please do all you can to protect yourself and your loved ones as well.

Outage Map

Is your power out? See outages in your area and find updates here.

Outage Map
Report Outage

If you lose power, call 1-800-867-5222 or report it here.

Report Outage
Outage Alerts

Sign up to get outage alerts.

Outage Alerts
Service Restoration Process

Learn the steps we take to restore power and follow our progress during largescale outages. 

Service Restoration
Storm Safety

Protect yourself and prevent property damage by preparing for storms in advance and using caution even after restorations have begun.

Storm Safety
Stay Connected

Whether social media, email, phone or text, find out how to stay connected with us during storms.

Stay Connected
Outage FAQs

Here are some questions our customers often ask us.

Outage FAQs

More Help and Information

Special Protections

If you rely on electrically operated life-sustaining medical devices, let us know.

Special Protections