Upstate NY Phone Numbers

A complete list of National Grid phone numbers for customers in Upstate NY.

Purpose	Phone Number(s)
Purpose Gas Emergencies	Phone Number(s) 1-800-892-2345 or 911 24-Hour Assistance
Purpose Report an Outage	Phone Number(s) 1-800-867-5222 24-Hour Assistance
Purpose Customer Service	Phone Number(s) 1-800-642-4272 Monday - Friday, 7:00am - 7:00pm For the fastest service, please call from the primary phone number on file in your account settings. Also, have your account number on hand before calling, especially if you have more than one service address. Keep in mind that while our phone system will ask you to answer questions verbally, you may also enter in account numbers, credit card numbers, and other digits using your phone key pad. Hearing/speech impaired customers may call 711 and provide the support number above.
Purpose Credit and Collections	Phone Number(s) 1-800-443-1837 Monday - Friday, 7:00am - 9:00pm Saturday, 7:00am - 5:00pm
Purpose Claims To report damage to a customer's property.	Phone Number(s) 1-315-428-6536 Monday - Friday, 8:00am - 4:30pm Claims form
Purpose Specialized Commercial and Industrial Business Group	Phone Number(s) 1-800-664-6729 Monday - Friday, 8:00am - 5:00pm
Purpose Dig Safe Note: This is not a National Grid phone number.	Phone Number(s) 1-800-962-7962
Purpose Payment Arrangements	Phone Number(s) 1-800-443-1837 Monday - Friday, 8:00am - 8:00pm Saturday, 8:00am - 1:00pm
Purpose Credit/Debit Card Payments via Speedpay (ACI Worldwide) Fees Apply	Phone Number(s) 1-888-849-4310
Purpose Tree trimming	Phone Number(s) 1-800-642-4272