Home Billing & Payments Bill HelpCheck to see what assistance may be available for you

Check to see what assistance may be available for you

Help Making Payments Grant Programs Monthly Bill Credits Consumer Advocates Energy Savings Programs Budget Plan More Time to Pay Special Protections

Please answer a few short questions to see which program you may be eligible for and how to enroll.

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Are you having trouble paying your National Grid bill or would you like to find out more about opportunities for assistance with paying your National Grid bill?

YesNo

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Are you receiving an Energy Affordability Credit on your bill?

YesNo

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Did you receive a Home Energy Assistance Program (HEAP) grant this past year?

YesNo

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Have you exhausted all the HEAP you are eligible to receive OR is HEAP closed for the season?

YesNo

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Are you a renter with past due rent?

YesNo

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Apply for Emergency Rental Assistance (ERAP) which includes a potential utility benefit at otda.ny.gov/programs/emergency-rental-assistance or call 1-844-NY1-RENT (1-844-691-7368). For TTY (hearing impaired) services dial, 1-833-843-8829.

Have you received a grant from Care & Share?

YesNo

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Are you currently enrolled in a Deferred Payment Agreement?

YesNo

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Have you signed up for the budget plan, which gives you a predictable month-to-month bill?

YesNo

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Have you signed up for energy efficiency programs, which can make you more comfortable in your home?

YesNo

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Does your household size and income fall between one of the ranges on this chart?

www.nationalgridus.com/Upstate-NY-Home/Grant-Programs/HEAP

YesNo

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Do you receive one of the following benefits:

• Supplemental Nutrition Assistance Program (SNAP) (Food Stamps)
• Supplemental Security Income (SSI)
• Medicaid
• Veteran’s Disability Pension
• Veteran’s Surviving Spouse Pension
• Federal Public Housing Assistance
• Bureau of Indian Affairs (BIA) General Assistance
• Tribally- Administered Temporary Assistance for Needy Families (TTANF)
• Tribal Head Start
• Food Distribution Program on Native American Reservations (FDPIR)
• Proof of enrollment in the Federal Lifeline Program or any public assistance programs that would qualify under the Federal Lifeline Program.

YesNo

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Are you currently enrolled in a Deferred Payment Agreement?

YesNo

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Have you signed up for energy efficiency programs, which can make you more comfortable in your home?

YesNo

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Have you received a grant from Care & Share?

YesNo

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Have you signed up for energy efficiency programs, which can make you more comfortable in your home?

YesNo

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Have you defaulted off your Deferred Payment Agreement, with no further Deferred Payment Agreement options and have received a disconnect notice?

YesNo

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You may be eligible for a Deferred Payment Agreement. Visit www.nationalgridus.com/Upstate-NY-Home/Bill-Help/More-Time-to-Pay or call 1-800-443-1837 Mon–Fri, 8am–8pm and Saturday 8am–1pm for more information.

Have you signed up for energy efficiency programs, which can make you more comfortable in your home?

YesNo

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Contact your local DSS/HRA office to see if you are eligible for a One-Shot payment. otda.ny.gov/programs/heap/contacts/

Have you signed up for energy efficiency programs, which can make you more comfortable in your home?

YesNo

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Apply for a Care & Share grant at www.heartshare.org/our-programs/energy-assistance-and-community-development/ or by calling 1-855-852-2736.

Are you currently enrolled in a Deferred Payment Agreement?

YesNo

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Do you live in single family home or 2-4 unit building?

YesNo

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Do you live in single family home or 2-4 unit building?

YesNo

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Does your household size and income fall between one of the ranges on this chart?

www.nationalgridus.com/Upstate-NY-Home/Grant-Programs/HEAP

YesNo

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Apply for HEAP benefits such as Regular HEAP, Emergency HEAP, Regular Arrears Supplement Benefit and others at otda.ny.gov/programs/heap/

Are you currently enrolled in a Deferred Payment Agreement?

YesNo

* indicates required fields

Have you signed up for energy efficiency programs, which can make you more comfortable in your home?

YesNo

* indicates required fields

Do you live in single family home or 2-4 unit building?

YesNo

* indicates required fields

Have you defaulted off your Deferred Payment Agreement, with no further Deferred Payment Agreement options and have received a disconnect notice?

YesNo

* indicates required fields

Are you currently enrolled in a Deferred Payment Agreement?

YesNo

* indicates required fields

Have you signed up for energy efficiency programs, which can make you more comfortable in your home?

YesNo

* indicates required fields

Do you live in single family home or 2-4 unit building?

YesNo

* indicates required fields

Have you defaulted off your Deferred Payment Agreement, with no further Deferred Payment Agreement options and have received a disconnect notice?

YesNo

* indicates required fields

YesNo

* indicates required fields

Do you live in single family home or 2-4 unit building?

YesNo

* indicates required fields

YesNo

* indicates required fields

Do you live in single family home or 2-4 unit building?

YesNo

Thank you! You are taking full advantage of our energy programs!

For information about additional NYS services please visit findservices.ny.gov/app/survey

To purchase additional energy efficiency products please visit uny.home.marketplace.nationalgridus.com/

You can apply for the below programs:

Empower New York

EmPower New York - NYSERDA

or call 1-877-NYSMART

Weatherization Assistance Program (WAP)
Resources for Working Families | OTDA (ny.gov)

Sign up for a budget plan by visiting www.nationalgridus.com/Upstate-NY-Home/Bill-Help/Budget-Billing or calling 1-800-642-4272, Mon–Fri, 7am–7pm.

For information about additional NYS services please visit findservices.ny.gov/app/survey

To purchase additional energy efficiency products please visit uny.home.marketplace.nationalgridus.com/

Help Making Payments Grant Programs Monthly Bill Credits Consumer Advocates Energy Savings Programs Budget Plan More Time to Pay Special Protections

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