Upstate NY Phone Numbers
A complete list of National Grid phone numbers for customers in Upstate NY.
Gas Emergencies | 1-800-892-2345 or 911 24-Hour Assistance |
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Report an Outage | 1-800-867-5222 24-Hour Assistance |
Customer Service |
1-800-642-4272 For the fastest service, please call from the primary phone number on file in your account settings. Also, have your account number on hand before calling, especially if you have more than one service address. Keep in mind that while our phone system will ask you to answer questions verbally, you may also enter in account numbers, credit card numbers, and other digits using your phone key pad. Hearing/speech impaired customers may call 711 and provide the support number above. |
Credit and Collections |
1-800-443-1837 |
Claims |
1-315-428-6536 |
Specialized Commercial and Industrial Business Group |
1-800-664-6729 Monday - Friday, 8:00am - 5:00pm |
Dig Safe |
1-800-962-7962 |
Payment Arrangements | 1-800-443-1837 Monday - Friday, 8:00am - 8:00pm Saturday, 8:00am - 1:00pm |
Credit/Debit Card Payments via Speedpay (ACI Worldwide) |
1-888-849-4310 |
Tree trimming | 1-800-642-4272 |