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Rate Plan Proposal for Upstate New York

National Grid filed a request at the end of May 2024 with the New York State Public Service Commission for new electric and gas rates to support a smarter, stronger, cleaner energy system that will enhance reliability and advance New York’s clean energy goals. The filing, which proposes to reset electricity and natural gas delivery prices beginning Spring of 2025, is focused on maintaining critical infrastructure, improving customer service, providing additional assistance to vulnerable customers, promoting economic growth, and preparing electricity and gas networks for the energy transition that will rely more heavily on clean energy sources.

The company’s plan includes targeted investments and programs to reduce emissions, strengthen the safe delivery of energy, connect renewable energy projects to the company’s networks, and increase energy efficiency offerings and other programs to help customers reduce their energy usage. Additionally, the plan will improve the overall customer experience by increasing the number of consumer advocates to assist vulnerable customers, including those in disadvantaged communities, eliminating credit card fees for residential bill payments, and adopting new technologies to provide more self-service options for customers.

Throughout the rate case process, we will work with the Department of Public Service and interested stakeholders to explore options, such as a multi-year rate plan, that could result in lower annual bill increases. The Commission may approve, modify, or reject any or all of the proposed tariff changes. Among other potential outcomes, the Commission’s determination may require revisions of the proposed amount of the increases applicable to particular classifications of service, or changes in rates applicable to those classifications for which no increase is proposed by the Company.

  • Critical investments to ensure the reliability and safe operation of the company’s energy delivery system that serves 2.3 million upstate New York residential and business customers. 
  • Enhanced system resiliency and reliability measures to manage and reduce the impact of frequent and severe weather and enable continued strong storm response. 
  • Integrated energy planning to consider interactions between gas, electric, and customer energy systems to achieve long-term climate goals in a safe and affordable way. 
  • Infrastructure investments to support economic development, connect clean energy, and enhance security. 
  • Targeted programs and dedicated teams to better serve residential, commercial, and industrial customers. 
  • Enhanced energy affordability programs and services, and programs to enable clean energy and energy efficiency benefits for disadvantaged communities. 
  • Investment of approximately $1.7 billion in its core electricity and gas networks across upstate New York. This includes investments that will increase the company’s ability to seamlessly connect renewable, distributed generation.
  • New demonstration projects, including initiatives to test smart home technologies and a distributed generation cost-recovery model.
  • Investments in the natural gas system that will mitigate regional capacity constraints, make needed infrastructure replacements, and improve the safety and reliability of the distribution network. This includes the retirement of about 128 miles of leak-prone pipe over four years.
  • Increased customer assistance and energy affordability programs for those having difficulty managing their energy costs.
  • Continued deployment of economic development and energy efficiency programs that help grow the upstate economy.
  • Adding more than 800 jobs over the next four years to support electric and gas operations, grid modernization, and customer programs. These will include local employees who live and work in the communities we serve and support the regional economy.
  • This proposal will add three additional consumer advocates in Upstate New York to work one-on-one with customers.
  • Consumer Advocates respond to customer requests and agency referrals in a comprehensive manner designed to meet customers’ individualized needs.
  • The Company’s low-income bill discount program, referred to as the Energy Affordability Program, provides a monthly credit on enrolled customers’ bills.
  • The Budget Plan, deferred payment agreements, and specialized payment arrangements are available to qualifying customers.
  • National Grid partners with low-income service housing facilities, housing service agencies and veterans’ organizations to direct customers to available assistance.
  • In addition, we assist low- and moderate-income customers through Care and Share, Hope & Warmth Energy Fund, and Hearts Fighting Hunger Fund.