WALTHAM, MA – National Grid is responding to an April storm that swept through Massachusetts late last night into the morning today, bringing gusting winds, heavy rain, and snowfall to some parts of the region.

Storm activity is expected to continue through much of the day, with wind, snow, rain, and periods of a wintry mix possible. Wind gusts are expected to be highest early in the day, with gusts of up to 55 mph possible across the state, and will likely decrease from west to east as the storm system continues its northeastward track.

As of 10:30 a.m., approximately 20,000 customers were without power, primarily in Worcester, Middlesex, Essex and Hampden counties. Additional crews are being allocated to the hardest-hit areas. Since the beginning of storm activity on Tuesday evening, more than 23,000 customers have had their power restored.

"National Grid has secured additional crews and personnel across Massachusetts to respond as quickly and safely as possible to damage from this storm," said Tim Moore, Vice President for Electric Operations for New England. "We remain focused on public safety today as our line and forestry workers work to assess and repair power systems in affected communities. Our crews will be working to restore power to affected areas as quickly and safely as we can."

Field personnel in Massachusetts are first responding to emergency 911 and wires down calls and prioritizing critical care facilities. Crews will then assess damage, clear trees and debris, and make repairs to electrical infrastructure wherever conditions are safe to do so.

As always, the safety of our customers, communities, and crews is the top priority during any power restoration process. Our crews will begin the restoration process when it is deemed safe to conduct work. For example, it is not safe to work in an elevated bucket during periods of increased wind gusts.

National Grid has secured over 570 crews and nearly 1,800 personnel to respond to the impacts of this storm as part of the company's emergency response operations. This includes overhead line, forestry, contractors, underground, damage assessment, wires down, transmission, and substation workers.

The company is continuing to monitor the weather and communicate with local officials, first responders, and life support customers.

The company offers the following tips and reminders:

Customers Should Stay Connected:  

• Report power outages at www.nationalgridus.com or call 1-800-465-1212.
• Use your mobile device to track outage information and storm-related safety tips through National Grid’s mobile site, accessible at www.ngrid.com/mobile.
• Like us on Facebook and follow us on Twitter and Instagram; we post all the latest storm and restoration updates.
• Track outages and estimated restoration times at www.nationalgridus.com/outage-central
• To stay connected during storms and outages, text to 64743 using any of the below commands.
• REG to sign up for text alerts
• OUT to report an outage
• SUM followed by your town, county, or state to get a summary of outages in your area
• HELP for the complete list of commands 

Downed Powerline Safety:

• Never touch downed power lines, and always assume that any fallen lines are live electric wires. If you see one, report it immediately to National Grid or your local emergency response organization. 
• Stay at least 30 feet away (at least two full pole spans) from all downed wires and keep others from going near them. Never attempt to clear debris, perform maintenance, or try to move downed power lines. 
• Never touch a person or an object that is in contact with a downed line, as electricity can pass through to you.
• Take caution when approaching fallen trees, which could have power lines caught in them.
• Remember that water can conduct electricity. If you see a line down in a puddle or flooded area, avoid contact with the water to prevent risk of shock.
• Make safety your top priority when you see a downed wire. Call 911 or National Grid at 1-800-465-1212 to report it immediately and keep yourself and others away from the scene. To learn more about downed power line safety, please visit ngrid.com/ma-powerlinesafety.

Stay Safe: 

• Power problems can sometimes interrupt public water supply systems or disable well pumps, so it’s an excellent idea to keep a supply of bottled drinking water handy, as well as some canned food. 
• People who depend on electric-powered life support equipment, such as a respirator, should let National Grid know. To register as a life support customer, call the company’s Customer Service Center at 1-800-322-3223. 
• Check on elderly family members, neighbors, and others who may need assistance during an outage.   
• If the power is out, use flashlights or other battery-powered lights. Do not use candles, which can pose a fire hazard.
• Please use caution when driving near emergency responders and crews restoring power.

Gas Safety

• If you suspect a natural gas leak:
• Get Out - All occupants should leave the house immediately. Do not use the telephone or light switches for any reason.
• Call Us – After leaving the house and reaching a safe environment, call the National Grid 24-hour gas emergency number for Massachusetts: 1-800-233-5325
• Stay Out - Do not return to your home until National Grid tells you it is safe.

About National Grid

National Grid (NYSE: NGG) is an electricity, natural gas, and clean energy delivery company serving more than 20 million people through our networks in New York and Massachusetts. National Grid is focused on building a smarter, stronger, cleaner energy future — transforming our networks with more reliable and resilient energy solutions to meet state climate goals and reduce greenhouse gas emissions.