National Grid’s eastern New York field force of more than 2,600 line, tree, and public safety specialists are assessing damage, cleaning up extensive debris and restoring power to customers after an early spring storm brought significant icing, and heavy, wet snow to the region over the last 24 hours. Company crews from across New York were pre-positioned in advance of the storm and have been supplemented with outside resources from across the northeast and Canada.

As of 11 a.m., the company has restored service to nearly 89,200 of the more than 173,500 customers impacted by the storm, which resulted in ice accretion of up to a half inch on power lines and trees, and snow totals exceeding 20 inches in some areas. This combination of elements caused extensive, widespread damage, including downed power lines, uprooted trees, broken tree limbs and broken poles. The hardest hit areas include Albany, Rensselaer, Saratoga and Schenectady counties. The significant tree damage in urban and rural areas has created access issues for company crews as they work to remove the hazards, and repair downed wires, broken poles and other infrastructure.

“Public safety is our top priority as our crews are in the field removing debris, repairing widespread damage and restoring service across the region,” said Kyle Bentley, Lead Director of New York Electric Operations. “The weight of the ice and snow damaged our electricity system, including in difficult-to-reach areas off roadways, in backyards, and in remote or wooded areas.”

Estimated Restoration Times

• In the early stages of a storm, the restoration times on National Grid’s Outage Central site may be listed as “assessing conditions.” This is because debris such as trees, tree limbs, and downed wires, must be cleared away so that damage to our equipment can be assessed and restoration plans can be executed.
• It's normal for outage numbers and estimated restoration times to fluctuate as we de-energize lines to make conditions safe for repairs. Additionally, there could be new outages that occur if strong, damaging winds and heavy snowfall continues.

National Grid is working closely with local officials to coordinate restoration efforts. Customers are reminded to be aware of potential safety hazards such as damaged trees, particularly broken limbs that haven’t yet fallen to the ground. As always, all downed wires should be considered live and dangerous and should immediately be reported to National Grid at 1-800-867-5222 or by calling 911. Learn more about downed power line safety at our website.

The Restoration Process

The company’s first priority is to ensure the safety of our customers and our crews by clearing away dangers such as live, downed power lines. Next comes repairs to main transmission facilities, including towers, poles and high-tension wires that deliver power to thousands of customers. Recovery work at local substations also is a high priority, followed by repairs to neighborhood circuits, transformers and service wires. Click here for a video on how National Grid restores power after a storm.

Electricity & Generator Safety

• If a power outage occurs, customers can notify National Grid online to expedite restoration.
• Generators used to supply power during an outage must be operated outdoors to prevent the buildup of deadly carbon monoxide. Before operating a generator, be sure to disconnect from National Grid’s system by shutting off the main breaker, located in the electric service panel. Failure to do this could endanger our crews and your neighbors.
• Customers who depend on electrically powered life support equipment, such as a respirator, should register as a life support customer by calling National Grid at 1-800-642-4272. In a medical emergency, always dial 911.
• Keep working flashlights and an extra supply of batteries in your home and be sure to charge all electronic devices.
• If the power is out, use flashlights or other battery-powered lights. Do not use candles, which can pose a fire hazard.
• Please use caution when driving near emergency responders and crews restoring power.
• Be sure to check on elderly family members, neighbors and others who may need assistance during an outage.

Safety Near Downed Power Lines

• Always use extreme caution near downed power lines and wires, and always assume that they are carrying live electricity.
• Never touch a person or an object that is in contact with a downed line, as electricity can pass through to you.
• Take caution when approaching fallen trees, which could have power lines caught in them.
• Remember that water can conduct electricity. If you see a line down in a puddle or flooded area, avoid contact with the water to prevent risk of shock.

Learn more about downed power line safety at our website.

Stay Informed and Connected

• Customers with active electricity accounts who text ‘REG’ to 64743 can have personalized alerts sent to them via text, email or phone call when we detect an outage on their properties.
• Customers also can text ‘OUT’ to 64743 to report an outage.
• For real-time power outage information, online outage reporting, and in-depth storm safety information, visit National Grid’s Outage Central website. Customers who create an online profile also can sign up for email alerts.
• Outage Central Reminder: Our Outage Central page shows the estimated time of restoration for communities and reflects the estimated time for the last customer in that community to have power restored. The most accurate way for customers to check on the power restoration estimate for their specific address is to log into our Report or Check Outage page.
• Customers can read check outage status, report an outage and see the latest storm-related news releases from the company by using the updated National Grid app, free to download from the Apple App Store or Google Play.
• Visit our website: www.nationalgridus.com, follow us on X and like us on Facebook.
• Click here for details on the company’s storm preparation and restoration process. 

About National Grid

National Grid (NYSE: NGG) is an electricity, natural gas, and clean energy delivery company serving more than 20 million people through our networks in New York and Massachusetts. National Grid is focused on building a smarter, stronger, cleaner energy future — transforming our networks with more reliable and resilient energy solutions to meet state climate goals and reduce greenhouse gas emissions.