National Grid’s field force is active across upstate New York removing downed trees, tree limbs, wires, broken poles and other hazards, focusing on public safety and restoring power to customers impacted by the ongoing wind and ice storm that began Saturday evening. The dangerous wind conditions, with gusts of more than 65 mph, are expected to continue today and have the potential to bring additional power interruptions across the region.

As of 8:30 a.m., areas hardest hit by the storm include Cattaraugus, Chautauqua, Erie, Genesee, Livingston, Monroe and Onondaga counties. Given the significant damage to equipment and trees, combined with new outages from the sustained winds, crews will continue to work around the clock across upstate New York to restore power as quickly and safely as possible in challenging conditions.

The company reminds customers to never touch downed power lines. Always assume the fallen lines are carrying live electricity and report them immediately to National Grid at 1-800-867-5222 or by calling 911.

“This storm continues to impact our electricity system,” said Melanie Littlejohn, National Grid’s New York vice president. “As anticipated we’re seeing cases of downed wires in addition to broken poles and uprooted trees on our power lines. Our crews will continue to be out there in full force bringing service back to customers as quickly and safely as possible.”

The Restoration Process

The company’s first priority is to ensure the safety of our customers and our crews by clearing away dangers such as live, downed power lines. Next come repairs to main transmission facilities, including towers, poles and high-tension wires that deliver power to thousands of customers. Recovery work at local substations also is a high priority, followed by repairs to

neighborhood circuits, transformers and service wires.

National Grid continues to work closely with local officials to coordinate restoration efforts.  Customers are reminded to remain aware of potential safety hazards such as damaged trees, particularly broken limbs that haven’t yet fallen to the ground.

Estimated Restoration Times

• In the early stages of a storm, restoration times on National Grid’s Outage Central site may be listed as “assessing conditions.” This is because debris, such as trees, tree limbs, and downed wires, must be cleared away so that infrastructure damage can be assessed and restoration plans can be executed.  Please see infographic below for a description of National Grid’s restoration process.
• It's normal for outage numbers and ETRs to fluctuate. The numbers can go up and down as we de-energize lines to make conditions safe for repairs. Additionally, there could be new outages that occur as the strong, damaging winds continue.
• Outage Central Reminder: Our Outage Central page shows the estimated time of restoration for communities, and reflects the estimated time for the last customer in that community to have power restored. The most accurate way for customers to check on the power restoration estimate for their specific address is to log into our Report or Check Outage page.

Electricity & Generator Safety

• If a power outage occurs, customers can notify National Grid online to expedite restoration.

• Never touch downed power lines; always assume they are carrying live electricity. Downed lines should be immediately reported to National Grid at 1-800-867-5222 or by calling 911.
• Generators used to supply power during an outage must be operated outdoors to prevent the buildup of deadly carbon monoxide. Before operating a generator, be sure to disconnect from National Grid’s system by shutting off the main breaker, located in the electric service panel. Failure to do this could endanger our crews and your neighbors.
• Customers who depend on electrically powered life support equipment, such as a respirator, should register as a life support customer by calling National Grid at 1-800-642-4272. (In a medical emergency, always dial 911.)
• Keep a number of working flashlights and an extra supply of batteries in your home and be sure to charge all electronic devices before the storm.
• Please use caution when driving near emergency responders and crews restoring power.
• Be sure to check on elderly family members, neighbors and others who may need assistance during an outage.

Stay informed and connected:

• Customers can receive personalized alerts by text, email, and/or phone when an outage is detected at their property by enrolling in the company’s outage alert option. To register, text REG to 64743, enter your National Grid electricity account number and select your preferred method(s) of notification. Customers also can text OUT to 64743 to report an outage.
• For real-time power outage information, online outage reporting, and in-depth storm safety information, visit National Grid’s Outage Central website. Customers who create an online profile also can sign up for email alerts.

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