Frequently Asked Questions
Reset your password here. You will be asked to enter your username or sign-in email address and verify via a temporary code sent to your email address.
Reset your sign-in ID here. You will be asked to provide your e-mail address that you have on your Web Profile and you will receive an email with your sign-in ID.
For gas leak and gas emergencies, call 911 or 1-718-643-4050 immediately.
Emergency support is available 24 hours a day, every day.
There are a number of variables that can cause your energy bill to fluctuate each month. Changes in the season can have an impact on the amount of electricity and gas you use. Another factor could be the operation of your equipment. You can find more information about why my bill may vary and how to gain more control over usage on our site.
To view more about saving energy, visit our website for ways to save.
We also recommend enrolling in a Balanced Billing for a more balanced monthly bill.
Please visit the Services & Rebates page for a list of energy saving services and rebates available. You may filter the list by selecting the criteria applicable to you on the left hand side.
You may also browse through the different energy saving programs that we offer.
Here is a list of things you will need to have to start service:
- Full Address you are moving to (including the house number, street name and Suffix, unit/apartment number, city, state, and zip code)
- Legal Name as shown on SSN Card
- Social Security Number
- Preferred Contact Number
- Email Address
- Date you would like to start service
- Driver’s License (You may be asked to provide information from your Driver’s License)
Please have this information readily available prior to your request for Service
During the difficult time of losing a loved one, you may experience uncertainty of what steps need to be taken regarding their National Grid Gas account.
On behalf of National Grid, please accept our condolences for your loss. We would like to guide and assist you in taking the necessary action(s), as National Grid cannot legally allow an account to remain active in the name of someone who has passed on.
How to make changes to a deceased person’s account
The options available are:
- Close the account, turning off service
- Put service in the name of an Estate – Once the necessary documents are received and processed, the Estate authorized representative will be allowed to discuss the account with our Customer Service Department.
- Provide proof of active Probate process
If you are seeking to close the account and open a new account in your name
Please call us at least a week beforehand to start, stop, or transfer your service. We ask for 5-7 days’ notice so we can schedule a crew member to visit your home and physically turn your service on or off. Schedule your appointment at 1-718-643-4050, Monday – Friday, 8am-8pm.