Special Protections

If everyone in your household is elderly, blind and/or disabled, you may qualify for this protection.

If you qualify for this protection, we will attempt to reach you by phone or in person at least 72 hours before your service is shut off for non-payment.

• Annual recertification of your EBD protection may be required
  • A form will be sent to you to provide us with your current household make-up along with updated proof for all household members.
  • If we do not receive a completed form with updated proof, your EBD protection may be at risk of being removed from your account.
    
    

To qualify, your entire household makeup must consist of any combination of the following:

• Elderly: 62 years old or older and if anyone else is in the home, they are 18 years of age or younger.
• Blind: Where the person has a central visual acuity of 20/200 or less in the better eye with the use of a correcting lens or an eye which is accompanied by a limitation in the fields of vision such that the widest diameter of the visual field subtends an angle no greater than 20 degrees.
• Disabled: Receiving Social Security Disability (SSD), Supplemental Security Income (SSI), or Military benefits due to a service-related disability.
  
  

Ways to apply

Apply Online

Complete the online Protections Application form. You will also need to upload required documentation for each household member.

Online Protections Application

 

Apply by Mail, Email, or Fax

Download and complete the Protections Application Form (pdf). Send this form, along with required documentation to:

Email: box.NYCMedProof@nationalgrid.com

Fax: 1-315-460-9084

Mail: 
          National Grid
          Collections (Protections)
          2 Hanson Place
          Brooklyn, NY 11217

If you have any questions about these programs, please call National Grid Protections Team at 718-403-2171.

If you or someone in your household suffers from a serious illness or a medical condition that would be worsened by the absence of service, your account may be eligible for this program.

We must receive a completed medical letter from the patient’s medical provider. When you apply for this program, we will send a Certificate of Medical Emergency Form to the medical provider. This form explains what our Medical Emergency Program is and outlines what information the medical letter requires.

If you are approved for a Medical Emergency, your account will receive a 30-day protection from service termination for non-payment. 

• This does not provide phone outreach.
• Medical Emergency protection may be extended for 30 or 60 days, depending on the nature of the patient’s condition.
• To renew your Medical Emergency protection, you must first demonstrate an inability to pay for your utility services.
• A financial statement with supporting documents is required before we send a request to the medical professional for an updated medical letter.
  
  

Ways to apply

Apply Online

Complete the online Protections Application form. You will also need to upload required documentation for each household member.

Online Protections Application

 

Apply by Mail, Email, or Fax

Download and complete the Protections Application Form (pdf). Send this form, along with required documentation to:

Email: box.NYCMedProof@nationalgrid.com

Fax: 1-315-460-9084

Mail: 
          National Grid
          Collections (Protections)
          2 Hanson Place
          Brooklyn, NY 11217

If you have any questions about these programs, please call National Grid Protections Team at 718-403-2171.