Contact Us
Emergency Contacts
24 hours a day, every day
Outages: Report online or call 1-800-465-1212
Gas emergencies: Call 1-800-233-5325 or 911
FAQs
Need help switching between your electric and gas accounts? Looking for a rebate? Find the answers to common questions here.
Chat with Us
Account Login Required
Get instant support with our Digital Assistant 24/7. Live Chat is available Monday-Friday, 12:00pm-5:00pm.
Understand My Bill
View our new Bill Help section to see explanations of the terms, charges and different sections of our bills.
Also, learn how to download your billing statements and energy usage (pdf).
Visit or Mail Us
Search for a nearby payment or customer service center or send your payment by mail:
National Grid P.O. Box 371396 Pittsburgh, PA 15250-7396
Call Us
Monday-Friday, 7:00am-7:00pm
1-800-322-3223
Service in English & Español. Hearing/speech impaired customers may call 711.
