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Where can we help you today?

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Emergency Contacts

24 hours a day, every day

Gas emergencies:
Call 1-800-233-5325 or 911

Outages:
Report online or call 1-800-465-1212

Understand My Bill

View our About Your Bill section to see explanations of the terms, charges and different sections of our bills.

Help Reading Your Bill
FAQs

Need help switching between your electric and gas accounts?
Looking for a rebate?
Find the answers to common questions here.

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Get instant support with our Digital Assistant 24/7. Live Chat is available Tuesday-Friday, 1:00pm-5:00pm.

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Visit or Mail Us

Search for a nearby payment or customer service center or send your payment by mail:
National Grid P.O.Box 371338, Pittsburgh, PA 15250-7338

Payment Locations
Call Us

Monday-Friday, 7:00am-7:00pm
1-800-233-5325

Service in English & Español.
Hearing/speech impaired customers may call 711.

Phone Numbers
Contact Forms

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Streetlight Outage

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