Help with Service Reconnect
If your service has been disconnected, click on one of the below instructions to reconnect your service:
1. Please pay your overdue bill by bank account or credit/debit card
By Bank Account
Use your checking or savings account to make a payment. You must have an online profile to pay your bill online. You can register for online access and pay below. Please make note of your confirmation number after payment.
By Credit/Debit Card
Pay your bill with a credit/debit card through Speedpay. Please make note of your confirmation number after payment.
2. Schedule an appointment after you have made your payment by calling the contact center at 1-800-930-5003
Hearing or speech impaired may dial 711. Please allow 15 minutes for your payment to post and have your confirmation number on hand.
3. Actions you can take to ensure your appointment to reconnect your service is successful:
- Provide access to your meter(s)
- Please ensure your main beaker is off. Instructions for how to turn off your main breaker.
- Provide access to your meter(s) and appliances
- Please ensure there is clear access to the gas appliances.
If your gas service has been disconnected due to an overdue gas service line inspection, please call 833-995-0024 for reconnection.
Please be advised that once your service is reconnected and any necessary repairs are completed, that you will need to provide us access to the meter and piping to allow for the required safety inspection.
Please note: this service disconnection is not related to payment of your National Grid bill. Payment is not required to complete your safety inspection. The safety inspection is at no charge to you and should only take approximately 15 minutes.
To learn more about Service Line Inspections,visit Pipeline Safety.