Frequently Asked Questions

Reset your password here.  You will be asked to enter your username or sign-in email address and verify via a temporary code sent to your email address.

Reset your sign-in ID here.  You will be asked to provide your e-mail address that you have on your Web Profile and you will receive an email with your sign-in ID.

Please visit the Services & Rebates page for a list of energy saving services and rebates available.  You may filter the list by selecting the criteria applicable to you on the left hand side.

You may also browse through the different energy saving programs that we offer.

For gas leak and gas emergencies, call 1-800-490-0045 or 911 immediately.

Emergency support is available 24 hours a day, every day.

There are a number of variables that can cause your energy bill to fluctuate each month.  Changes in the season can have an impact on the amount of electricity and gas you use. Another factor could be the operation of your equipment. You can find more information about why my bill may vary and how to gain more control over usage on our site.

To view more about saving energy, visit our website for ways to save. 
We also recommend enrolling in a Budget Plan for a more balanced monthly bill.