What to know about your new bill experience
We recently completed an upgrade to our billing system. Thank you for your patience and understanding during the transition. If you were unable to submit your payment while our systems were unavailable, please note that all late payment fees were waived. You’ll now notice that your bill has an easier-to-read design and a new, 10-digit National Grid account number.
To ensure upcoming payments are properly credited to your account, please take the following actions when your new bill arrives:
- Note your new account number. You'll find it in the top section of your bill or on your online account dashboard.
- If you pay through your bank, please update your payment instructions with your new, 10-digit National Grid account number.
- If you pay by personal check, please ensure the payment slip is included and note the account number in the memo field.
If you pay your bill through one of these methods, no action is required:
- National Grid DirectPay
- National Grid My Account
- National Grid My Business Account
- National Grid automated phone system
- Speedpay
- Western Union and all other 3rd party payment services
More Information for Commercial Customers
We’re here to help with more information about our recent billing system upgrade. Click on one of the links below to view the recording of our March webinar which included a My Business Account overview, or our one-page fact sheets.
| Massachusetts Gas | New York |
Billing System Upgrade FAQs for MA and NY Gas Customers
Paper Bill: If you receive a paper bill, the 10-digit account number will be found in the upper right-hand corner.
Paperless Bill: If you receive your bill by email, the last 4 digits of your new 10-digit National Grid account number will be found on your bill. To view the entire account number, click the "View and Download Bill” button. Upon account verification, the full 10-digit account number will be displayed.
My Account (Residential): If you access your bill online through My Account, your new 10-digit National Grid account number will be found on the upper middle part of your online dashboard.
My Business Account (Commercial): If you access your bill through My Business Account, your new 10-digit National Grid account number(s) will be found on the upper left-hand corner of the "Accounts Overview" page.
Please note: If you have My Account or My Business Account, you don’t have to wait until your June bill arrives - you can view your new account number now by signing in to your online account.
You may need to take action depending on how you pay your bill:
- If you’re a Massachusetts gas or New York City gas customer, please note your new 10-digit National Grid account number. You'll find it in the top section of your bill or on your online account dashboard.
- If you pay through your bank, please update your payment instructions with your new, 10-digit National Grid account number.
- If you pay by personal check, please ensure the payment slip is included and note your new account number in the memo field.
If you pay your bill through one of these methods, no action is required:
- National Grid DirectPay
- National Grid My Account
- National Grid My Business Account
- National Grid automated phone system
- Speedpay
- Western Union and all other 3rd party payment services
Your redesigned bill will be easier to read and navigate to help you understand your gas usage and how your costs break down each month. Also, please note your new 10-digit National Grid account number. To learn more about your new bill, watch our How to Read Your Gas Bill video to see what your new bill design will look like.
We encourage you to begin using your new 10-digit National Grid account number right away, which can be found on your June 2024 bill. Any payments made using your old account number will still go through during a transitional period.
We have suspended late payment fees through June 30, 2024.