Checklist for your upcoming service appointment
To ensure your prompt, safe and efficient service:
If you need to cancel or reschedule your appointment, please call National Grid Customer Service at prior to your scheduled appointment.
- New York Metro Gas: 1-718-643-4050
- Long Island Gas: 1-800-930-5003
- UNY Gas: 1-800-642-4272
- MA Gas: 1-800-233-5325
- MA Electric: 1-800-322-3223
Please note that rescheduled appointments can only be scheduled for another day.
Before we arrive:
- Someone 18 years or older must be present throughout your National Grid service visit. If a minor is present without an adult, our service technician cannot enter your premises or complete the work.
- Our technician will require clear and safe access to the meter(s) and equipment, which may include your gas appliances. If needed, please confirm the meter location and accessibility with your landlord/property owner before your scheduled appointment.
- If you have a service animal, they may remain with you. Otherwise, please securely restrain pets throughout the service appointment. Failure to comply could endanger our technician and may delay your service.
- Before our technician arrives, we will:
- Make a courtesy call to the Call Ahead phone number you provided when requesting service.
- If we are unable to speak with you, our technician will proceed to the service address and attempt to complete the job.
- Upon arrival, if our technician is unable to complete the job, the technician will close out the service order and leave a door hanger with instructions for you to reschedule your appointment.
When we arrive:
- All National Grid personnel carry photo identification in the form of company ID badges, and all contractors working for National Grid must carry ID. It is your right to ask to see this photo identification.
- If someone requesting entry to your home or place of business does not show an ID card, do not let that person in, and call your local law enforcement.